Refund and Returns Policy

Last Updated: 2024.08.24

At Ceylon Tazz, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help.

1. Returns

Eligibility for Returns:

  • You have 7 days from the date you received the product to initiate a return.
  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
  • The item must also be in the original packaging.
  • Proof of purchase (receipt or order number) is required to process your return.

Non-Returnable Items:

  • Perishable goods such as food items (e.g., tea, coffee, spices) cannot be returned unless they are defective or damaged upon arrival.
  • Gift cards and downloadable products are not eligible for returns.

2. Refunds

Refund Process:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please note that it may take 7 days for the refund to appear on your account, depending on your payment provider’s policies.

Partial Refunds:

  • In certain situations, only partial refunds may be granted (e.g., items that are not in their original condition, items with missing parts, etc.).

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact email].
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Shipping Costs

Return Shipping:

  • You will be responsible for paying the shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong or defective item received).
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address:

  • Please send your return to the following address:
    MG Ceylon International (Pvt) Ltd
    Damunumulla, Galewela, Sri Lanka. Po. Code 21200

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [insert contact email] with your order number and details of the issue. We will arrange for a replacement or refund as appropriate.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

MG Ceylon International (Pvt) Ltd
Email: info@ceylontazz.com
Phone: +94 71 873 61 38
Address: Damunumulla, Galewela, Po. Code 21200.